This Privacy Policy describes how The Plants Corner (trading name of Silk Serenade Pty Ltd, ABN 72 696 598 151) collects, uses and discloses your personal information when you visit or make a purchase from theplantscorner.com.au.

Information we collect

When you visit our site or make a purchase, we collect certain information in order to provide you with our service. We refer to any information about an identifiable individual as "Personal Information".

Device information

We automatically collect information about your device when you access our site, including your web browser version, IP address, time zone, cookie information, pages and products you view, search terms and how you interact with the site. We use this information to load the site accurately and to perform analytics to optimise the customer experience.

Order information

When you place an order, we collect your name, billing and shipping address, payment information, email address and phone number. We use this information to fulfil your order, process payment, arrange shipping, send order confirmations and communicate with you about your purchase.

How we share your information

We share your personal information with service providers who help us operate our business and fulfil your orders. These include:

• Shopify — our e-commerce platform processes and stores order and payment information. See Shopify's privacy policy for details.
• Shipping carriers — your name and delivery address are shared with our courier partners to fulfil delivery.
• Email marketing (Omnisend) — if you subscribe to our newsletter or make a purchase, your email may be used to send transactional and marketing communications. You can unsubscribe at any time.
• Analytics (Google Analytics) — we use Google Analytics to understand how visitors use our site. See Google's privacy policy. You can opt out via Google's opt-out tool.
• Advertising partners — we may share information about your site usage with advertising partners (including Meta and Google) to show you relevant ads. You can opt out via the Digital Advertising Alliance opt-out portal.
• Legal requirements — we may disclose your information to comply with applicable laws, regulations or lawful requests from authorities.

Targeted advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This is done through tools including Google Analytics, Meta Pixel and Shopify Audiences.

You can opt out of targeted advertising at any time by visiting the Digital Advertising Alliance opt-out portal, or by adjusting your ad preferences directly within Facebook and Google settings.

How we use your information

We use your personal information to provide our services to you, which includes processing orders, arranging shipping, handling returns, sending transactional emails (order confirmation, shipping notifications) and communicating with you about your purchase or enquiry.

Where you have opted in, we may also use your email address to send you marketing communications about new products, promotions and styling content. You can unsubscribe at any time using the link in any email we send.

Data retention

When you place an order, we retain your personal information for our records unless and until you ask us to erase it. If you would like your data deleted, please contact us at hello@theplantscorner.com.au.

Automated decision-making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Our processor Shopify uses limited automated fraud detection (such as temporary blacklisting of IP addresses or cards associated with repeated failed transactions), which does not have a legal effect on you.

Your rights

Depending on where you are located, you may have certain rights regarding your personal information.

Australian residents

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated. To exercise these rights, please contact us at hello@theplantscorner.com.au.

EEA residents (GDPR)

If you are a resident of the European Economic Area, you have the right to access, port, correct, update or request erasure of your personal information. You also have the right to object to processing based solely on automated decision-making. To exercise these rights, please contact us using the details below.

California residents (CCPA)

If you are a resident of California, you have the right to access the personal information we hold about you, to know how it is used and shared, and to request deletion. Note that our site does share personal information with third-party advertising partners as described in Section 3 above, which may constitute a "sale" under CCPA. To opt out, visit the Digital Advertising Alliance opt-out portal or contact us directly.

Cookies

We use cookies and similar tracking technologies to provide and improve our service. Cookies help us remember your preferences, keep your shopping cart active, and understand how visitors use our site.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our site. For more information about how Shopify uses cookies, see Shopify's cookie policy.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. We will update the "last updated" date at the top of this page when changes are made.

If you have questions about this policy or how we handle your personal information, please contact us — we're happy to explain anything clearly.