Each order is carefully prepared within 2–4 business days before being handed to our shipping partner. We take care with every package — especially our larger trees — to make sure everything arrives in perfect condition.

During peak seasons, processing times may extend slightly. If there's any significant delay, we'll personally notify you by email.

Delivery times vary depending on your location:

• Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) — 3–5 business days
• Regional areas — 5–8 business days
• Remote areas — 7–12 business days

Express delivery options are available at checkout for faster delivery where available.

Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a direct link to follow your delivery.

Please allow up to 24 hours for the tracking number to activate after you receive the email. If you haven't received your confirmation after 4 business days, drop us a message and we'll look into it straight away.

We currently ship within Australia only, including all states and territories. We're working on international shipping and hope to announce it soon.

Follow us on Instagram for updates — you'll be the first to know when we expand.

We're so sorry to hear that. Every order is packed with care, but occasionally things happen in transit. Here's what to do:

• If the parcel looks damaged on arrival, refuse delivery if possible
• If damage is noticed after opening, contact us within 48 hours at hello@theplantscorner.com.au

Please include clear photos of the damaged product, photos of the outer packaging, and your order number. We'll arrange a replacement or full refund — no hassle.

We want you to love what you ordered. If you're not completely satisfied, you may initiate a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused and in their original condition
• Items must be returned in original packaging
• Proof of purchase is required

Please visit our Return & Refund Policy for full details and instructions on how to start a return.

Once your returned item is received and inspected, we'll process your refund within 10 business days. You'll receive an email confirmation once it's done.

Please allow additional time for the funds to appear in your account depending on your bank or payment provider — this is typically 3–5 business days after we process it.

Yes — if you'd like a different size, style, or product, get in touch with us directly and we'll sort it out. The easiest way is to email us at hello@theplantscorner.com.au with your order number and what you'd like to swap to.

Very. We handle every product before it goes on the site — if it looks obviously fake to us, it doesn't make the cut. Our customers regularly tell us guests walk up and touch the leaves just to check.

The key is in the details: natural colour variation in the leaves, realistic trunk textures, and bendable branches you can shape to suit your space.

Yes — our faux plants are made from non-toxic materials, produce no pollen, and won't shed or cause allergic reactions. They're a great choice for households with pets, children, or allergy sufferers.

Selected products in our range are rated for outdoor use — these are UV-treated to resist fading in the Australian sun. Each product listing clearly states whether it's indoor only or suitable for outdoor use.

For covered outdoor areas like verandahs or patios, most of our indoor range will hold up well. Direct, prolonged exposure to harsh sunlight will cause fading over time on non-UV-treated pieces.

We do! Whether you're an interior designer, stylist, property developer, or fitting out a commercial space — we'd love to work with you. Get in touch via our contact page and select "Wholesale enquiry" in the topic dropdown.

This is genuinely our favourite kind of question. Tell us a bit about your space — the room, the size, the style, how much light it gets — and we'll personally recommend the best fit.

You can reach us via our contact page or slide into our DMs on Instagram.

The beauty of faux plants is that cleaning is minimal. Here's what we recommend:

• For general dusting — wipe gently with a soft dry cloth, or use a feather duster
• For hard-to-reach areas — use a fine-bristle paintbrush to get between leaves
• For stains — lightly dampen a cloth and wipe clean. Avoid soaking the material

Most of our larger trees come in two parts for easy shipping. Assembly is simple — just connect the two sections together. No tools required.

Once assembled, you can gently bend and shape the branches to get the look you want. Spreading the branches outward gives a fuller, more natural appearance.

For indoor plants, avoid placing them in direct harsh sunlight for extended periods. A bright spot with indirect light is ideal and will keep colours vibrant for years.

For outdoor-rated plants, the UV treatment helps, but keeping them in a sheltered spot (under a pergola or on a covered balcony) will significantly extend their life and colour.