Refund policy

Thank you for choosing The Plants Corner. We take pride in our meticulous attention to detail and commitment to craftsmanship, and in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

14-Day Return Policy:

We gladly accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to initiate a return:

1. Contact Us: Before returning any items, please contact our returns team at hello@theplantscorner.com.au to initiate the return process.
2. Return Authorisation: Once your return request is reviewed and approved, you will receive a return authorisation (RA) number and instructions on how to return the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories provided.
4. Include RA Number: Write the provided RA number on the outside of the package.
5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received. For returns shipped from outside Australia, please contact us first, as international return shipping costs and timeframes may vary.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items:

Certain items are non-refundable, including opened or used products and gift cards.

Damaged or Defective Items:

If your parcel arrives damaged, please refuse delivery if possible and contact us immediately. If the damage is noticed after delivery, please email us at hello@theplantscorner.com.au within 24 hours with photos of the damaged item and packaging, your order number, and a brief description of the issue.

If a product arrives damaged or defective, we will cover the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

Exchange Policy (14 Days After Delivery):

We offer exchanges within 14 days of the delivery date.

How to Request an Exchange:

1. Email us at hello@theplantscorner.com.au with your order number and details of the product you wish to exchange.
2. Follow the return process for the original item. Once the return is received and approved, we will ship the new product.

Restocking Fee:

We do not charge any restocking fees for returns or exchanges.

Australian Consumer Law:

Nothing in this policy limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law, including a right to a replacement or refund for a major failure. For more information, see our Legal Notice or contact us.

Contact Information:

If you have any questions about our refund and return policy, please contact us by email at hello@theplantscorner.com.au.