Shipping policy
Thank you for shopping with The Plants Corner. We are committed to ensuring your order is prepared with care and delivered as quickly as possible.
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PROCESSING & DISPATCH
Orders are processed within 2–4 business days of payment being received (Monday to Friday, excluding public holidays), then dispatched from our Sydney warehouse. Each item is carefully prepared and packaged prior to dispatch.
Order cut-off time: Orders placed before 11:00 AM Sydney time on a business day will commence processing the same day. Orders placed after this time, or on weekends and public holidays, will be processed on the next business day.
During peak periods (including Christmas and major sale events), processing and delivery times may be longer than usual. We appreciate your patience and recommend ordering early during these periods.
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SHIPPING COSTS
Shipping costs are calculated at checkout based on your order weight and delivery destination.
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ESTIMATED DELIVERY TIMEFRAMES
After dispatch, estimated delivery times are:
- Metro areas (Sydney, Melbourne, Brisbane, Adelaide): 3–5 business days
- Perth & Darwin: 5–8 business days
- Regional & remote areas: 7–12 business days
Total delivery time is your processing time (up to 4 business days) plus the transit time above. These timeframes are estimates only and may be subject to delays caused by public holidays, adverse weather conditions, or courier service disruptions beyond our control.
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INTERNATIONAL SHIPPING
We ship internationally via Australia Post. Due to carrier size restrictions, only faux trees measuring 105cm in length or under are eligible for international shipping. Larger trees can only be shipped within Australia.
If you are unsure whether a specific tree is eligible for international shipping to your country, please contact us by email or live chat before placing your order and we will confirm eligibility.
International delivery timeframes, customs processing, and any applicable duties or taxes vary by destination and are outside our control.
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ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking details. Tracking information typically becomes active within 24 hours of dispatch.
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AUTHORITY TO LEAVE (ATL)
By default, all deliveries are made on an Authority to Leave basis. Our courier partners are authorised to leave parcels in a safe location at the delivery address and photograph the parcel as proof of delivery if no one is available to accept delivery. This is standard practice across Australian courier services.
If you require signature on delivery or do not wish for your parcel to be left unattended, you must notify us at hello@theplantscorner.com.au or add a note in the Order Notes field at checkout before your order is dispatched. Please note that while we will pass this request on to our courier partner, signature-on-delivery cannot be guaranteed for all services and destinations. We are unable to change delivery instructions once an order has been collected by our courier.
Once our courier partner delivers your order to the correct address and obtains proof of delivery — including a photograph of the delivered parcel — The Plants Corner's delivery obligation is fulfilled. We are not liable for parcels that are lost, stolen or removed after confirmed delivery to the correct address.
If you believe your parcel has been stolen after delivery, we recommend filing a report with your local police station.
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PO BOX ADDRESSES
We are unable to deliver to PO Box addresses. Our courier partners require a physical street address for all deliveries. If a PO Box address is provided at checkout, we will contact you to arrange an alternate delivery address before dispatching your order.
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AMENDMENTS TO DELIVERY ADDRESS
If you require changes to your delivery address, please contact us within 24 hours of placing your order at hello@theplantscorner.com.au. Once an order has been dispatched we are unable to amend delivery details.
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UNDELIVERABLE PARCELS & RETURN TO SENDER
If a parcel is returned to us because it was undeliverable — for example due to an incorrect or incomplete address supplied at checkout, or repeated failed delivery attempts — we will contact you to arrange redelivery. Any additional postage costs to resend the parcel are the customer's responsibility.
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MISSING PARCELS
If your tracking shows your parcel as delivered but you have not received it, please:
1. Check with neighbours or building management in case it was accepted on your behalf
2. Check safe locations around your property where the courier may have left it
3. Contact us at hello@theplantscorner.com.au within 48 hours of the confirmed delivery date
We will raise a formal enquiry with our courier partner and request proof of delivery including the delivery photograph. Please allow 1–2 business days for our courier partner to respond.
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CUSTOMER SUPPORT
Our team is available during business hours:
Monday – Friday: 9:00 AM – 5:00 PM Sydney Time
Email: hello@theplantscorner.com.au
Website: theplantscorner.com.au
We aim to respond to all enquiries within 2 business days.